Tag Archives: Telephone

The “virtual expert” – enriched customer experiences, coming to a screen near you

Every time there is mention of an Icelandic volcano, airline strike, or traffic jam (or any other disruption to travel) there is an exponential kick in enquiries about Video Conferencing.  But Video can be much more valuable to business than … Continue reading

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Posted in Collaboration, Contact Centre, NBN, Optus, Presence, Smartphones, Tablets, TelePresence, Telstra, Uncategorized, Unified Communications, Video Conferencing, Web, Workflow | Tagged , , , , , , , , , , , , , , , , , , , , , | 4 Comments

NBN – A 21st century data network with a 1930s telephone system

Australia’s National Broadband Network (NBN) is an initiative that everyone should be excited about.   This project represents one of the largest predictable market disruptions in Australian history. While there is a lot of discussion on the rate of installations and … Continue reading

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Posted in Collaboration, NBN, Optus, Presence, PSTN, Smartphones, Tablets, TelePresence, Telstra, Uncategorized, Unified Communications, Video Conferencing | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment